Vikas has a 28-year distinguished career in Telecom / Wireless, with a passion to drive operational efficiency through Automation. He has led the development of disruptive Big Data Platforms for Network and Customer Analytics encompassing the complete portfolio of PM, FM, CM, SQM, CEM, Network Planning and Optimization, Topology and Business Process Modelling in a singular platform. He has a unique combination of knowledge of Telecom, Automation, Big Data, Artificial Intelligence and Agile Software Development.
Currently, at Smartfren, Vikas is leading the development and deployment of a Big Data Umbrella OSS Platform for Process, Analysis and Reporting, automation of NOC operations for Performance, Fault and Configuration Management, Field Operations, Planning, Optimization, Site Deployment, Procurement and Customer Care functions of the company. The vision of this initiative is to disrupt the telecom market in Indonesia by achieving excellent customer experience and reduction of the OPEX.
Prior to this, he was VP and Head of Network Automation at Reliance Jio, where he led the development of a visionary Umbrella OSS Big Data platform for 4G LTE network planning, optimization and operations. Before this, at Nokia, he spearheaded the operational transformation of the Nokia’s Managed Services delivery for India’s top tier operators of Airtel, Vodafone, Idea, Uninor, Tata by process automation and tools to bring in quality and efficiency. Vikas has also spent time in senior management roles at T-Mobile and Flextronics in North America.