Sören has been Senior Vice President of Network Operations at Vodafone Germany since 2015. His role includes accountability for managing the operation of Vodafone Germany’s mobile, fixed and cable network and delivering best network quality and best customer experience for mobile and fixed communication and TV services for over 40m customers. He is focused on ensuring high quality and customer satisfaction for approx. 1 m end customer contacts for install and repair of cable products, including sales-after service, network quality, network life cycle management, network NPS, as well as Operational Support System evolution. He is also accountable for the digital operations initiative, application of AI, machine learning and real-time analytics for automated and preventive network operations in Vodafone Germany.
Prior to his current role, Sören held roles at Kabel Deutschland, McKinsey & Company and DaimlerChrysler. He has a Masters degree in Business Administration and a PhD in Mechanical Engineering.