Juan Manuel Caro is Director of Operations and Customer Experience in Telefónica S.A. He holds a Bachelor’s Degree in Telecommunications Engineering from the Polytechnic University of Madrid and a Master’s Degree in Business Administration from EOI Business School.
He joined Telefónica Spain in 2001, holding different positions and leading transformation programs for Network, Operations and IT. In 2009 he was appointed to an Executive position within the CTO organisation of Telefónica Brazil, holding different roles such as network economic controller or transformation leader. In 2011 he was appointed to his current position within Telefónica HQ, and he is currently reporting to the Global CTIO.
His role includes corporate leadership in areas such as Customer, Service, Network, IT and Global platforms operations (technical call centres, field force, service operation centres, customer experience assurance, network operation centres, technical support, datacentres, infrastructure, rentals, power, video, M2M and others) and Network and IT deployments.