Speaker profile

Juan Manuel Caro

Director Operations Transformation

Juan Manuel Caro is Director of Operations transformation in Telefónica S.A. He holds a bachelor’s degree in Telecommunications Engineering from the Polytechnic University of Madrid and a master’s degree in Business Administration from EOI Business School.

He joined Telefónica Spain in 2001, holding different positions and leading transformation programs for Network, Operations and IT. In 2009 he was appointed to an Executive position within the CTO organisation of Telefónica Brazil, holding different roles such as network economic controller or transformation leader. In 2011 he was appointed to his current position within Telefónica HQ, and he is currently reporting to the Global CTIO.

His role includes corporate leadership in areas such as Customer service, Network and IT operations and deployments (technical call centres, field force, service operation centres, customer experience assurance, network operation centres, technical support, datacentres, infrastructure, rentals, power and others).

Agenda sessions

Day Two (BST/UTC+1)

April 21, 2021

2:40 pm
Telefónica Case Study: Automation Now: Next-generation operating models for the telco of the future