Aaron Boasman-Patel is the Vice President of AI and Customer Experience at TM Forum. In this role, Aaron is responsible for setting up and leading the Forum’s Artificial Intelligence collaboration programme and the established customer experience and analytics work, creating industry standards and best practices. Prior to this he was the Vice President of Research, Content and Media. Aaron has been working in the telecoms industry for twelve years and has also held senior positions at Informa Telecoms and Media and Clarion. He graduated with an M.A. (Oxon) from the University of Oxford.