Don is a Senior Analyst in the Telco Digitization practice at ABI Research where he provides research and analysis on service provider adoption of cloud technologies and their application in fixed and mobile networks. Pertinent research topics include Artificial Intelligence and Machine Learning technologies, SDN, NFV, telco software and 5G.
Prior to joining ABI Research, Don held an Analyst role in the Telecoms Software and Network research practice at Analysys Mason. Prior to becoming a telecoms industry analyst, Don held a Technical Support Engineer role providing project management, technical and operational support for multiple in-house IT projects such as infrastructure upgrade and migration of legacy systems to cloud-based products. Don has completed the Cisco Certified Network Associate course and has earned the ITIL Foundation certificate in IT Service Management.
Don holds an MSc with Distinction in Computing, IT Law and Management from King’s College London, and a first-class honours BSc degree in Business Computing Systems from City, University of London