Customer Centricity

FutureNet World, 20-21 April 2021 – SAVE THE DATE!

FutureNet World, 20-21 April 2021 – SAVE THE DATE! We are delighted to unveil the FutureNet World Advisory Board for 2021, announce our key themes for the event next April and our first keynote speaker confirmed to participate! The FutureNet World Advisory Board is an incredible group of thought leaders who share a common interest […]

Customer Centric Operations: transforming customer experience in the network

This expert industry panel delve into the following topics: • Operational Transformation: Defining the roadmap for operations to be fully customer-centric • Maximising customer experience: The role of AI to monitor, optimize and assure CX • Providing insights on network performance across the end-to-end delivery chain to deliver real business value • Network service quality: Predicting and resolving […]