Customer Centric Operations: transforming customer experience in the network
This expert industry panel delve into the following topics:
• Operational Transformation: Defining the roadmap for operations to be fully customer-centric
• Maximising customer experience: The role of AI to monitor, optimize and assure CX
• Providing insights on network performance across the end-to-end delivery chain to deliver real business value
• Network service quality: Predicting and resolving issues impacting customer experience
• Enabling real-time predictions to drive proactive data-driven actions across the organization to enhance the CX and improve top and bottom-line performance
• Use cases and results: sharing experience and measuring the value to the business
Moderator:
Amy Cameron, Senior Analyst, STL Partners
Panelists:
Lucy Lombardi, VP Ecosystem Innovation, Telecom Italia
Thomas Hodi, Senior RAN Expert & AI Product Owner, A1 Telekom Austria Group
Mostafa Essa, RAN AI – Data Analytics Distinguished Engineer, Vodafone Egypt
Please note that this webinar will be recorded so register below to receive the video recording direct to your inbox post-event.
Webinar now not available to view, contact FutureNet World to request access
Related content
A competitive cost base is Orange’s end-game, not short-term cost reduction
Yves Bellego of Orange talks to Contributing Editor Annie Turner about the group’s next big,... Read more
Evolving 5G as we Pave a Path Toward 6G
Contributed by Kaniz Mahdi, VP Advanced technologies, VMware. I’ve previously written of VMware’s participation in... Read more
Automation underpins ongoing ambitions at Telenor
Ingeborg Øfsthus is CTO of Telenor Norway, responsible for infrastructure and a multi-billion Norwegian Krone... Read more
February 2021 News
Network automation market set to boom post-Covid Contributing Editor Annie Turner rounds up February’s automation... Read more