This expert industry panel delve into the following topics:

• Operational Transformation: Defining the roadmap for operations to be fully customer-centric

• Maximising customer experience: The role of AI to monitor, optimize and assure CX

• Providing insights on network performance across the end-to-end delivery chain to deliver real business value

• Network service quality: Predicting and resolving issues impacting customer experience

• Enabling real-time predictions to drive proactive data-driven actions across the organization to enhance the CX and improve top and bottom-line performance

• Use cases and results: sharing experience and measuring the value to the business