Day One

March 24, 2020

  • 8:55 am
    Chairman’s Opening Remarks
  • Future Networks: Vision & Business Case
  • 9:00 am
    Opening CXO Keynote PANEL: Networks of the Future: What have we achieved to date and defining the roadmap ahead
    Christoph Aeschlimann,
    CTIO, Swisscom
    Mark Newman,
    Chief Analyst, TM Forum & ConnectivityX
    Scott Petty,
    CTO, Vodafone UK
    Ibrahim Gedeon,
    • What is the future network we are trying to achieve and what does it look like?
    • 5G as a disruptor and the role of slicing and virtualisation: what are the implications for the network of the future?
    • Are automation and autonomy the cornerstones for the network of the future and the future telco?
    • Who are tomorrow’s customers and what are the requirements for the network of the future?
    • Moving from exploration to deployment – what is the roadmap for automation and AI?
    • Deployment success stories – what has worked to date and where are the major challenges and roadblocks?



  • 9:45 am
    The Autonomous Network: Is the promise being fulfilled?
    Christian Maitre,
    Director Global Operations Transformation, Orange Group
    • What does autonomy mean for networks?
    • Defining the early use cases
    • Business transformation: Delivering agile operations and new revenue opportunities
    • Driving business automation with a customer centric, ecosystem orientated, and collaboration enabled approach
    • Network automation & operations transformation:
      • Driving and supporting customer facing service operations
      • Delivering a simplified architecture and enablement of on-demand production
    • Taking advantage of AI, big data, cloudification to provide fully automated, self-healing and self- optimizing capabilities
    • Introducing intelligence into the network to build a highly autonomous smart network on demand
  • 10:15 am
    Network Automation & AI: The key drivers – operational efficiency vs revenue growth
    • What are the key drivers for automation?
    • Validating the investment case: levels of investment and ROI
    • Short term gains vs long term operational efficiency – is there a clear case?
    • Capex vs opex debate: CSP need to cut opex but does the new technology (cloud based/SaaS) come with high operating costs?
    • Customer experience: quantifying the benefits
    • The role of 5G: Where are the real revenue opportunities and is the cost of doing business too high serving new markets?
  • 10:45 am
    Morning Refreshments and Networking
  • Unleashing the potential of 5G
  • 11:15 am
    Panel Discussion: Intelligent operations for new 5G ecosystems: A game changer?
    Abdu Mudesir,
    SVP Technology Architecture and Innovation, Deutsche Telekom,
    Kim Krogh-Andersen,
    SVP, Head of Global Technology Strategy & 5G Execution Program, Telenor
    Haithem Mohammed Alfaraj,
    SVP Technology and Operations, , STC
    • How do you build intelligent operations for a 5G world?
    • Can the network and IT deliver on the promise?
    • Defining the pathway and timetable for an end-to-end migration path from legacy systems to modular, cloud-native IT components
    • Automation and end-to-end scalability to unleash the full potential of 5G
    • Ensuring flexible and efficient core networks to meet the demands and complexity of 5G
    • Boosting service agility, speed/time to market and cutting operating costs: how to embed the right capabilities and technologies in the 5G proposition
  • 12:00 pm
    The 5G challenge: What new opportunities are there for telcos by deploying intelligent Networks?
    Matt Beal,
    Director, Technology Strategy and Architecture, Vodafone Group
    • How do telcos monetise 5G and where do they sit in the value chain: is connectivity enough?
    • Is there more to 5G than just the autonomous vehicle and more connections?
    • Understanding the business case for change – what new use cases are there for intelligent network and services – moving beyond the consumer to the enterprise
    • What is the priority and which industries are going to benefit first?
    • Creating a platform business to open up and address new markets
  • 12:30 pm
    The role of assurance cloud: Transforming into a digital service provider and deploying 5G
    • Realising the service innovation with scalable, agile networks that are 5G ready
    • Enabling services: are operators able to compete with OTTs in the cloud services market?
    • Driving agility, on-demand service delivery, operational cost efficiency and speed of innovation fit for the 5G era
    • Moving to more service-oriented network operations in a 5G world: proactive and predictive
  • 1:00 pm
    Networking Lunch and Exhibition Visit
  • 2:00 pm
  • Track One: Operational Efficiency

    Track Two: Revenue Opportunities

    Track One: Operational Efficiency

    • 2:00 pm
      Panel Discussion: Embedding automation and autonomy in telco operations to achieve real opex savings – what is the roadmap?
      • How much cost can be driven out of the business and where?
      • Incremental process vs big bang adoption: what is the right approach?
      • Delivering instant value to the business by focusing on the quick wins
      • Deploying automation projects at scale – what to do with legacy network equipment and platforms
      • How do telcos keep opex costs down and is the cloud-based technology really more cost efficient
    • 2:45 pm
      Leveraging ML and AI to optimize network operation and maintenance (O&M)
      • How can AI improve network management?
      • Understanding why traditional O&M methods for fault location and root cause tracing are no longer sufficient
      • Examining the main challenges in network O&M
      • Using AI-based machine learning and deep learning capabilities to analyse massive amounts of data and predict and prevent faults
      • Using the right mix of machine learning and predictive analytics to maximize operational efficiency
    • 3:15 pm
      Achieving closed loop service assurance through automation
      • Understanding how closed loop service assurance optimises real-time service delivery
      • Developing a framework for automated/policy enabled service assurance
      • Implementing the closed loop at multiple levels in the network to dramatically address threats as well as performance and quality issues in the network
      • Deploying closed loop service assurance through APIs, data analytics and intelligent remediation
    • 3:45 pm
      Afternoon Refreshments and Networking
    • 4:15 pm
      Panel Discussion: Zero Touch Operations – creating sustainable reductions in operational costs: what are the keys to success?
      Klaus Martiny,
      Senior Program Manager, Deutsche Telekom AG
      • The perfect scenario vs compromise: defining the roadmap for zero touch operations
      • Extending automation to cover the entire lifecycle of network operations: planning, delivering, onboarding, monitoring, updating and decommissioning of services
      • What role does AI play in the move to zero touch operations?
      • The agile operating system: creating the right mindset and organisational structures
      • Automating the service layer across hybrid networks to enable a smooth, zero-touch transition to cloud, 5G and IoT networks
      • The digital twins concept and the use of avatars: the future for predictive maintenance and dealing with roadblocks?
    • 5:00 pm
      Case Study: Applying AI to network operations
      • Real-time monitoring of the network – fault prediction, detection and resolution
      • Decision making in the network and control
      • Positioning the smartnets: what is the architecture of AI based management systems?
      • Integrating the different elements and protocols
      • The data challenge: Establishing reliable, dependable data
      • What if scenarios and solving problems in the future to improve customer experience
      • Automated service provisioning & utilising insights on network usage and traffic for new service creation

    Track Two: Revenue Opportunities

    • 2:00 pm
      Panel Discussion: Network Automation and AI driving growth: opportunity or hype?
      Kirsty Bright,
      Head of Technology Strategy, Vodafone Group
      Jukka-Pekka Salmenkaita,
      Director of AI and Machine Learning, Elisa International Digital Services
      Karl Liriano,
      Head of Network Evolution, o2

      Facing intense competition from over-the-top content providers, and with ever-higher service expectations from customers, operators must find ways to provide new revenue-generating services that customers will purchase.

    • 2:45 pm
      Exploring AI-enhanced SD-WAN as a managed service opportunity
      • Why SD-WAN enhanced by AI is a lucrative new service opportunity in the age of IoT and AI
      • Using machine learning and AI to strengthen and extend existing SD-WAN functionality and features
      • What types of new applications will be possible by combining an evolved SD-WAN with AI network management?
      • Finding the right partner for your SD-WAN technology
      • Creating a SD-WAN as a service bundle that provides customers with integrated security, faster connectivity, optimized bandwidth and a superior user experience on critical applications
    • 3:15 pm
      5G and Network slices to revolutionise Enterprise networks: Can we really launch and scale 5G without automation?
      Asa Nielsen,
      Head of Network Service Management and Automation, Telia
      • Automated slice management to provide differentiated services: what is the key to monetisation?
      • Use cases in gaming, health & factories
      • Defining clear protocols through APIs: what is the realistic timetable?
      • Leveraging the 5G potential and achieve both increased efficiencies and revenues, through differentiation and faster time-to-market
      • What is the timetable for network slicing in the radio access network? How crucial is this to the network slicing business case?
    • 3:45 pm
      Afternoon Refreshments and Networking
    • 4:15 pm
      Panel Discussion: Edge solutions – the next phase of real growth for telcos?
      Kailem Anderson,
      Vice President, Portfolio and Engineering, Blue Planet
      • Anchoring operations on a common federated platform for telco edge solutions.
      • Running best of breed service solutions and connect any device on a common (cloud) architecture
      • The role of alliances, partnerships and an ecosystem that extends the utility of IT-designed solutions to the telecom domain.
    • 5:00 pm
      Using AI insights to monetise network data
      • How intelligent network data is creating new value for operators
      • Sharing insights from detailed network data with third parties
      • Tailoring data solutions for specific industry verticals
      • Ensuring that the data is anonymized to protect individual customers

Day Two

March 25, 2020

  • 8:55 am
    Chairman’s Opening Remarks
  • Future Networks: Technology and Strategy
  • 9:00 am
    CxO Keynote Panel: The foundation of future networks: How do we accelerate the move to automation and autonomy?
    Neil McRae,
    Managing Director & Chief Architect, BT
    Kim Larsen,
    CTIO, T-Mobile Netherlands
    • Moving beyond technical experimentation to deployment
    • Defining the paths to acceleration: Timing, timing, timing – unlocking the key
    • CSPs, vendors, industry organisations – where are the bottlenecks?
    • How realistic is it to speed up deployment?
    • Should CSPs still be investing in legacy equipment?
    • People, culture, data and process: addressing the key issues
  • 10:15 am
    Deploying AI-driven SON to automate 5G and virtualised networks
    • Why a cognitive SON is essential for 5G and virtualised networks
    • Understanding how AI and deep learning will maximise the SON’s performance, efficiency and flexibility
    • Examining how to integrate AI and deep learning algorithms into your current SON
  • 9:45 am
    The intersection of edge computing, 5G and AI: the real growth opportunity?
    • Tackling latency: Will 5G and edge computing be the cornerstone for many IoT and AI applications and devices?
    • Enabling a sustainable, secure, data rich future: understanding the links between these technologies and how they can be mutually supportive
    • Models for success and early use cases
    • Creating the right culture and environment to integrate these new technologies into the telco DNA
  • 10:45 am
    Morning Refreshments and Networking
  • Automation and AI: Getting beyond the hype
  • 11:15 am
    Panel Discussion: Automated AI-Enabled Networks: A competitive edge – Does the first mover win?
    Matteo Gatta,
    Technology Strategy & Innovation Director, Proximus
    Kirsi Valtari,
    Vice President of Business Development, Elisa Corporation
    • Applying AI to network operations: lessons learnt from early adopters
    • Translating the increased speed to insight into new innovative services
    • Differentiate and innovate to gain a competitive advantage by adopting automated AI in your networks
    • Ensuring future scalability by integrating AI technology into the network design process and operations
    • Achieving sustainable efficiency and growth: the keys to success
  • 12:00 pm
    Knowledge-Defined Networking (KDN): Applying machine learning (ML) to networks
    • Understanding the goals of KDN
    • Examining how to introduce ML into network operation and control
    • Addressing maturity issues associated with using ML models in the network
    • What are the consequences of using ML to control the networks?
    • What are the steps involved in building a self-driving network?
  • 12:30 pm
    BT Case Study: Accelerating Automation and AI to simplify the network and drive agility
    Tom Curry,
    Principal Network Architect, BT
    • The maturity framework: evaluating levels of maturity and establishing the architectural
    • What does an end to end architecture for an automated network look like?
    • Automation: what is working well?
    • Workflow Automation
    • Network Performance Management
    • Customer Experience Management
    • Business transformation and accelerating the adoption of automation and AI
    • Results to date and next steps
  • 1:00 pm
    Networking Lunch and Exhibition Visit
  • 2:00 pm
  • Track One: Ecosystem and new models of collaboration

    Track Two: Service Orchestration and Customer Experience

    Track One: Ecosystem and new models of collaboration

    • 2:00 pm
      Panel Discussion: Human factors in building the network of the future: Navigating the cultural, people & organisational challenges
      • Changes in workstyle & workforce – what should the network engineers of the future look like?
      • In the promised future 5G and ‘sliceable’ networks, what should network operations look like?
      • Moving towards agile working: handling decision making and network operations human approval bottlenecks
      • Think and behave like hyperscalers: is this the future modus operandi or an unrealistic aspiration?
    • 2:45 pm
      AI & ML engagement models with academia: Telecom Italia case study
      • The on-campus model and joint open labs: the partnership model
      • Developing cutting edge innovation through smart collaboration with universities
      • Collaboration for knowledge transfer: filling the gaps
      • Partnering with universities to overcome the AI skills gap
    • 3:15 pm
      Spotlight Issue: Achieving a common architecture: the holy grail or fantasy?
      David Boswarthick,
      Director of New Technologies & Acting Director Standards Development Center (SDC), ETSI
      Dave Milham,
      Chief Architect, TM Forum
      Arpit Joshipura,
      GM Networking & Orchestration + Edge/IOT, Linux Foundation
      • How should the ecosystem collaborate to reach a common architecture for automation driven by intelligence (AI) in the network?
      • How to find commonalities?
      • Does the complexity today make it impossible to achieve a common architecture?
      • ONAP, ETSI, TMF, ONF, MEF…. Can we align views?
    • 3:45 pm
      Afternoon Refreshments and Networking
    • 4:15 pm
      Ecosystem Panel Discussion: Collaboration: how can we increase the pace of innovation?
      • Defining collaboration: how can the industry align?
      • Intelligent collaboration: New models of collaboration and engagement
      • Collaborating with B2B customers to understand their needs and develop solutions alongside vendor partners
      • How can the industry work together to get the AI that we need?
      • Where are the bottlenecks: Standards, CSPs, Vendors?
      • Open source: is this the route to more cooperation?
    • 5:00 pm
      Vendor selection & collaboration models for automation and AI: defining the roadmap
      • What is the role of the vendor in today’s world?
      • Defining the vendor-operator relationship for the future telco: who controls the technology roadmap?
      • Single vendor vs multi-vendor, In-house vs hybrid solution: Defining the optimum model
      • Driving automation internally vs partnering with vendors
      • Knowledge share, sharing events: what protocols are needed?
      • Exploring shared investment, risk and monetization models

    Track Two: Service Orchestration and Customer Experience

    • 2:00 pm
      Panel Discussion: How will orchestration work across all layers: transport, core, access?
      Andy Reid,
      Chief Network Services Architect, BT
      Diego Lopez,
      ETSI NFV ISG, Head of Technology Exploration and Standards, Telefonica
      • The evolution to true multi-vendor networks: the key driver for a new ops environment with automation?
      • Operationalising 5G slicing: defining the orchestration needs of the vRAN
      • Orchestrating virtualised core services (vIMS, vEPC): lessons learnt from the early adopters
      • Enabling the co-existence of physical and virtual services and ensure efficient cross domain service lifecycle management: how to deliver true value and new capabilities
    • 2:45 pm
      Service Orchestration and assurance – evolution or revolution?
      • Network Domain Orchestration: breaking down the silos between SDN, NFV and OSS to an end to end service orchestration
      • Deployment models: Is open source the right approach?
      • Realising the service innovation with scalable, agile networks that meet and today’s customer demands:
      • Moving to a more service-oriented model of network operations
    • 3:15 pm
      AT&T & Colt inter-operator commercial automation use case: Lifecycle Service Orchestration
      Mirko Voltolini,
      Global Head of Network on Demand, Colt Technology Services,
      Board Member, MEF
      • Enabling automated ordering of Ethernet connections and achieving faster provisioning times and an enhanced provisioning process
      • Automating and provisioning services between separate software-defined networking (SDN) architectures
      • Driving cost-efficiency, flexibility and error-free interactions
      • Analysing the lessons learnt and the ROI to date
    • 3:45 pm
      Afternoon Refreshments and Networking
    • 4:15 pm
      Panel Discussion: Intelligent Customer Care: Turbo charge customer experience with AI: What are the keys to success?
      Astrid Undheim,
      VP Analytics & AI, Telenor Group
      Sri Safitri,
      Project Director of Customer Experience Transformation , Telkom Indonesia
      • Surprise and delight your customers with innovation across billing, device management and retention with AI capabilities
      • Augmenting analytics with AI to improve personalisation
      • Utilising AI, machine learning and data analytics to prevent revenue leakage and ensure customer experience
      • Future trends: What are the customer experience requirements and demands of the future and how can autonomy and AI meet them?
    • 5:00 pm
      Optimising network performance and customer experience in converged 4G/5G networks with service assurance
      • Monitoring and assurance of the “cloud native” EPC and standalone 5G core
      • The evolving role of automation and AI to optimise network performance in hybrid networks: a new approach to service assurance?
      • Flexible and dynamic integration and co-existence to enable customer quality of experience and service: defining the success factors for converged 4G/5G networks